Hi guys,
we saw some really strange behaviour recently regarding the configuration of Business Objects in one of our environments,
Basically reports stopped working randomly.
A few months ago we uninstalled Business Objects from the C: drive on our server and moved it to D:
The change was successful, Reports have been working fine since and it was all signed off.
When we troubleshooted this is an example of what we could see in the logs -
[Node Name: Server1234]
[User Name: Server1234$]
Server Intelligence Agent: server Server1234.PredictiveAnalysisServer failed to launch. It is possible the working directory or file path is invalid. CreateProcess: "D:\Program Files (x86)\CA\SC\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86\AADMining.exe" -JTCss 1024 -loggingPath "D:/Program Files (x86)/CA/SC/CommonReporting3/BusinessObjects Enterprise 12.0/logging/" -fg -restart -name Server1234.PredictiveAnalysisServer -pidfile "D:\Program Files (x86)\CA\SC\CommonReporting3\BusinessObjects Enterprise 12.0\serverpids\Server1234_Server1234.PredictiveAnalysisServer.pid" -ns Server12346.company.com:6400 error=2
We also saw similar for the other servers, not just PredictiveAnalysis. So we ran a repair of Business Objects. It was as though the config had reverted to a C: drive location. So when we corrected this to D: and rebooted, all was well again.
What we would like to determine is how this could have happened?
Has anyone else experienced similar? Is there an explanation for it? How do we avoid it happening to us again in the future?