Hello ,
We have installed Web Intelligence Rich client (WRC) 4.1 SP1 along with other SAP BI 4.1 sp1 client applications ( e.g. UDT, IDT, QaaWS etc..) on a citrix application server. This machine does not have the BI platform server components installed on it. The BI 4.1 platform server is deployed on a non citrix application server.
The issue is that except WRC, all other client applications run perfectly and are able to connect to platform. But the WRC application fails to open up/launch itself and closes down with the following error message :
" Your session timed Out. Close the Java interface and log on again."
The same WRC application works just fine when invoked from the BI platform server machine.
I have checked and the firewall is disabled ( all the machines are in same dev domain with no firwall blocking ) and there is no McAfee antivirus also.
Even IDT (information design tool) which is also a similar Java/J2EE based application (in my understanding), works fine in this set up.
We have run out of ideas as to why the application works on one machine ( the BI platform server) and not on other machine ( the citrix application server with BI client tools). The machines are also similar in configuration except the slight difference in RAM.
On running traces, it seems to try and prepare for the Java session but at certain point it destroys/releases the container & other constructs with out giving any warning or error.
Any ideas/pointers are appreciated.
Thanks in advance!
Rohit