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Web Intelligence server running out of memory. ERR_WIS_30285 - Linux

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Hi,

I'm trying to resolve the error below which our customer has reported. They get this error when they run a particular report which yields a very large data.

 

Error: The Web Intelligence server is running out of memory, your document has been closed. If the problem persists, contact your BusinesssObjects administrator. (Error: ERR_WIS_30285)

 

Business Objects XI 3.1 version : 12.5.0.1190

OS: Linux

Users running the report : 1

 

We have already tried the following but the issue persists:

  1. File Store Timeouts
  2. Universe Execution Time – Changed both Universes, since I had no idea which one the report was in.
  3. WebIntelligenceProcessingServer Connection Timeout
  4. WebIntelligenceProcessingServer command line change
  5. WebIntelligenceProcessingServer Memory changes:

 

I searched for other suggestions but they seem to be meant for Windows environments. I need a solution for Linux based BO install.

Any help will be great. Thanks.


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