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Can't Share/Send the objects in BI Inbox

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Hi Folks...

I have an issue, In BI inbox end user can't share the objects with other users.
SAP BOBI 4.0 patch 4 updated.

I did some steps to rectify the problem, but no success:


STEPS I took:
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After verfiy the IE8 version and settings as well as check the JAVA update/settings too..

*Share the user screen and check the problem, User can't send the objects within the enterprise on his local machine. no problem to go into the inbox but no user list available and unable to search any user.
*Using the user enterprise Alias, logon on my  machine with user ID using BI launch pad, there is no problem in this scenrio to send and search the other user's to share the objects.
* User Alias is able to search and send the objets with in BI inbox, it means there is most probably no issue of authutication/security etc.

Same user ID on other machine have no issue but when user work on his own machine having the problem.

Can any one have some great idea to resolve the issue.

THanks
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