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ShellFolder does not exist

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Hello everyone,
I'm using BusinessObjects 4.1 Support Pack 2 and then everytime I try to add a source from my company network (an excel file at a server), I get the error:

The directory "C:\\Users\<user>\Downloads\ShellFolder: 0x11" does not exist."

What do I have to do at this case? I have already tried to create a folder called "ShellFolder" by my self but it did not work.

 

many thanks


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