Having an issue with a client where after an update from BI 4.0 SP4 to BI 4.1 SP5 Webi Rich Client will not open on a PC.
The application server software is fine and the Universe Designer, Widgets etc all run ok on the same PC.
If a domain admin logs on to the PC then Webi RC starts ok, but if the original user tries it doesn't start. No event in the windows event viewer and no logs in the BOBJ logging directory. No error message onscreen, just nothing happening.
Java version on PC is 1_8_0_25 but according to this, that shouldn't matter: BO4 - WEBI rich client + java_home+not starting
Tried applying the fix in SAP Note 2112715 but hasn't helped. Tried a third user and they can't run it either. We also tried adding the original user to the local admin group but no joy.
Any help much appreciated before I uninstall all BOBJ on the PC and try a full install at SP5 level instead.
thanks
Keith