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WEBI cross table help please

Hello I have a universe with three columns of data:

 

Agent Name -> String

Customer -> String

Date -> Date

 

This data is used to log visits by agents to different customers.  I want the table to display like so:

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Untitled.png

When I create the query, it creates this vertical table:

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Untitled3.png

But when I create a cross table, it formats like this:

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Untitled4.png

How can I make the table format like my first image?  Seems a bit pointless that a cross table would show the data in the way that it does - its just wrong.  Please keep your replies as simple and detailed as possible as I have had no training on webi and am just picking it up as I go along.

 

Thanks

Steven


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