Hello,
I am having a problem setting up a report in Web Intelligence and hopefully you may be able to help.
I want to find out whether people who start using our dervices continue to do so after a certain number of months. I have set up two queries, one which pulls through a list of all the account numbers that were created this year, whcih gives me the number of of new users.
The second query takes those barcodes and finds whether they have used our services within each month after they joined. Both tables have the users age in them so we can break down the results by age group.
I can set up tables to showe how many new joiners we have for each age group, and also a table to show how many people from each age group used our services within each month. However I can't combine the two to show how many people started an account but then didn't use our services.
Ideally I want a table headings laid out as:
Age Group New Accounts Active After 1 Month Active after 2 months Active after 3 months etc
So I can get the New accounts by age group and the active users by age group but can't combine them as I lose the information for everyone who has opened an account but no used it.
Any suggestions?
Thanks
Stu