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Security Permissions - Could not find the document

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I am on Business Objects 4.1 SP5.  I have a group of users that only need to open a report exported as Excel that was sent to them via email using the %si_viewer_url% in the body.

 

https://boe......./BOE/BI/custom.jsp?sIDTyle=CUID&iDocID=FI0GmVbm......

 

I can also see that in the CMC the document link is the same as what is being sent in the email

 

The URL generates properly, the report runs properly, and I get the email.  I can successfully open the document from the url generated in the email.  However, my group of users cannot.  clearly this is a permission setting somewhere that I am missing but I have been searching and searching with no luck.

 

The end user is getting the error message:

An error occurred: Could not find the document


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