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Graphs in BILaunchpad / Web Intelligence version 4.0 SP 4

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The Problem we have is that documents with Graphs work fine when created in Web Intelligence Rich Client and published to the BI environment . However as soon as we edit from the BILaunchpad they start displaying as a red X and display an error message. The only way to fix is to import into Webi RC,  recreate the graph, and republish. We have tried these resolutions from SAP support:

  • creating an APS with dedicated Visualisation Service
  • Adding the service to the web intelligence APS

but nothing has resolved this issue.

 

We have a development system version 4.1 SP5 which does not display these symptoms . Does anybody know:

  • When this problem was fixed ?
  • Does it affect 4.1 versions ?
  • Is the any way to fix in 4.0 ?

 

 

Any thoughts are greatly appreciated


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