I have a couple of users who are having issues with logging into BI Launch pad using SSO. When they type in the URL it just hangs and does not go through. For some they get the error message: "The webpage cannot be found...Most likely causes:
*There might be a typing error in the address
*If you clicked on a link it may be out of date...."
On the Windows Internet Explorer the error message displayed is as follows:
"Errors on this webpage might cause it to work incorrectly....
Message: Access is denied.
Line: 132
Char: 9
Code: 0
URI: http://bobjprd01.com:8080/BOE/portal/1206150953/InfoView/logon.jsp "
The interesting thing is say there are BO 5 users who are on the same domain and members of the same AD group and out of those 5 only 1 or 2 will have issues logging is successfully through SSO. Similar issues has been identified with users on other domains. Out of say 200 users only 3 users have highlighted the problem. I am sure there will be more, but as mentioned earlier most of them have no issues at all.
We tested with a user who was having the issue (User A) by getting him to login to a computer where a user (User B) from the same domain and AD group and the same PC build had no problems getting in. The result was that User A had the same issue as before. NO access.
A) This proved that there was no problem with users computer. Same problem when logged in via Citrix.
B) We have checked their Java and IE versions and version required was already installed.
C) We also renamed their local and server profiles to test whether there was anything screwy in their profile. This did not resolve the issue as well.
D) Instead of the server name in the URL we replaced it with the IP address i.e http://10.xx.xx.xx:8080/BOE/BI. This sort of worked in the sense that it alteast got to the login screen where users had to enter their credentials. Manual login tested OK.
E) Next we tried doing ipconfig /flushdns, but no success in terms of SSO again.
F) We thought of entering the IP address in the host file in the C:\, but this did not make any change either.
We do not have any more ideas on how I can fix this issue. Could anyone please share their thoughts in this regard.
Thanks,
Lad